Winback.io — turn lapsed customers into repeat buyers

Winback.io helps Commerce7 wineries automatically re-engage past purchasers with high-performing handwritten notes and direct-mail postcards. Connect your tenant, pick a saved customer query (segment), personalize the message, and we handle production, postage, and delivery. Winback.io then tracks orders that happen after the send so you can see true, incremental revenue—no guesswork.

How it works

1. Connect Commerce7 — one-click auth; we read your saved customer queries (no theme edits needed).

2. Choose your audience — select any Commerce7 customer query (e.g., “No purchase in 180 days”).

3. Personalize — add a short message and logo; optional A/B note variants.

4. Approve & send — we print, address, and mail at scale.

5. Measure impact — Winback.io attributes post-campaign orders and spend back to the campaign so you can see ROI, not just deliveries.

Why Commerce7 wineries use Winback.io

• Faster than email for dormant customers—physical mail gets opened and remembered.

• No lists to export — uses your existing C7 saved queries.

• Hands-off fulfillment — we manage print, postage, and batching.

• Clear attribution — order count, revenue, and conversion tracked after the send.

• Test & learn — simple A/B note testing to improve results over time.

Notes: Winback.io only targets customers in supported mailing regions (currently US addresses) and respects your Commerce7 data—no reselling or third-party sharing.