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Club eSignature

Combat chargebacks effectively by capturing new wine club members' electronic signatures in the Commerce7 POS.

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The eSign Club Form button is located in the cart summary dropdown.
The eSign Club Form button is located in the cart summary dropdown.
Your customer will get a text message with a link so they can sign the document with your wine club terms. Once signed, they will get a text message with a link to access a copy of the document.
You can access a copy of the signed documents from the customer details page. You will also receive a copy via email.

Description

Combat chargebacks effectively and reduce your wine club onboarding process by capturing new members' electronic signatures in the Commerce7 POS.

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Key benefits include:

  • Reduce your wine club onboarding process and costs by up to 90%.
  • Combat pesky chargebacks with an electronic copy of the signed club document.
  • No setup is required. Easy for your tasting room members to use!

How to use:

  1. Add the Customer and Club signup in the POS - Once you have installed our app, go to the Commerce7 POS and add a customer with a valid phone number to the cart. Then click on the Club button that shows up on the bottom-right to signup the customer for club membership. Complete the club sign-up as usual.

  2. Once you have installed our app, go to the Commerce7 POS and add a customer with a valid phone number to the cart. Then click on the Club button that shows up on the bottom-right to signup the customer to a club membership. Complete the club sign up as usual.

  3. Customer eSigns your document. The customer will receive a text message with a link to eSign your club terms. The customer can read the club terms and confirm their information on their mobile device. They can eSign the form and a link to the PDF version will be attached to the customer profile in Commerce7. Both you and the customer will also receive a copy of the electronically signed PDF.

  4. Happiness all around. Your customer is happy because they didn't have to fill out a hard-to-read paper form and they can now enjoy their benefits right away without having to wait for your staff members to manually transfer all the information from the card. Your team is happy because they didn't have to waste precious time with burdensome data entry.

 

The problem:

In a typical winery setting a host or server hands over a physical document for the new wine club member to fill out. Some of the forms are not easy to read. Depending on the policy of the winery, membership discounts sometimes are not applied until the club card is completed and signed and the information is entered into the club management system. 

Some club members are a bit impatient and may not appreciate having to wait for the server to understand their handwriting and complete the process.

Wineries report that this leads to a poor first experience for wine club members and may contribute to club attrition, right from the beginning.

In addition, wine club managers need to invest a considerable amount of time confirming contact information because of missing information or typographic errors. This can also create friction between employees.

And talk about those pesky chargebacks! Customers sometimes "forget" they signed up for your wine club and sometimes they fight the credit card charges for the next shipment. 

 

The Solution:

With the Club eSignature app for Commerce7 you can onboard club members in a fraction of the time it takes to do so with paper forms. You can delight your customers while confirming contact information accuracy, all in one simple 4-step process.

The Club eSignature app uses the information already in Commerce7 to assemble and send a document to the new club member for signature on their mobile device! Your customer will love this and so will you!

Imagine how productive your team will be without having to do 10 phone calls a day to confirm and correct new membership information.

Also, you have a legally-binding document in your hands to fight and win those chargeback claims!

Pricing

Contact developer for pricing at hello@vc.wine

Support

This app is built and supported by Ventura Consulting.