Product Updates
See what’s new from Commerce7, including product improvements and feature releases.
-
Email Enhancements
Update·
Send faster, start stronger, and easily evaluate performance.
What’s New
Campaign sends are now faster thanks to improved batching, so time-sensitive messages like event promotions and flash offers reach inboxes when they actually matter. Four new templates give your team a strong starting point for the emails you send most: Visit Us, Event Announcement, Exclusive Promotion, and Wine Club Sign Up. Campaign metrics now display as percentages alongside raw numbers so you can assess performance at a glance, and staff can send one-off emails directly from a customer record using a template or plain text without leaving the admin or disrupting their workflow. Learn more.
-
Email Automations
New Feature·
Set up trigger-based email flows that send automatically when key customer moments happen, so no opportunity slips through the cracks.
What’s New
Trigger-based automations handle the follow-up your team never has time for, covering cart abandonment, post-visit and birthday outreach without anyone having to remember to hit send. Condition-based rules let you get specific by SKU, order value, experience type, or club tier so every automated send stays relevant to the person receiving it. You can stack multiple automations per trigger to build sequenced flows like a two-part cart abandonment series, and a queue view gives you full visibility into every upcoming send with the ability to cancel an individual email before it goes out.
For more details, visit our documentation.
-
Club Signup Prediction
New Feature·
Identify which customers in your database are most likely to join a club, so your team can have the right conversation at the right moment.
What’s New
Every customer in your database gets an AI-powered likelihood score, so your team always knows who is worth the club conversation. High and Very High tier customers are flagged on the POS and customer record, giving your staff the right signal at exactly the right moment to make the ask. Scores update automatically as customers purchase, visit, and book reservations so the data is never stale when your staff need it most, and likelihood scores feed into queries and dynamic tags so your marketing team can build targeted acquisition campaigns around the same intelligence your floor staff is already using.
For more details, visit our documentation.
-
Club Churn Prediction
New Feature·
Predict which club members are at risk of cancelling before they do, so your team can act early and retain more members.
What’s New
Every club membership receives a churn risk score and tier, so your team always knows where to focus retention efforts. At-risk members are flagged directly on their membership record before they cancel, giving your staff time to reach out with a personal touchpoint or targeted offer. The model analyzes order history, email engagement, and reservation activity together for a more accurate signal than any single data point, and risk scores feed into queries and dynamic tags so you can build focused segments and automate outreach to the members who need attention.
For more details, visit our documentation.
-
Inventory Bug Resolved
Bug Fix·
A longstanding issue affecting orders with multiple fulfillment locations has been resolved. We’ve rebuilt how items are fulfilled in the backend, so orders with split fulfillment now process correctly every time.
-
Carryout Receipts
Update·
If your carryout location differs from your main address, your receipts should reflect that. The carryout address set in your POS Profile now appears on thermal receipts for carryout orders, so customers always see accurate pickup information.
-
Wine Properties
Update·
More varietals are now available when setting up wine products. The full list of additions by category:
White: Aligoté, Bourboulenc, Chardonel, Cortese, Edelweiss, Falanghina, Frontenac Gris, Greco, Grenache Gris, Juhfark, Kerner, La Crescent, Malvazija Istarska, Moscato, Picpoul, Torrontés, Verdejo, Vidal
Red: Aleatico, Blaufränkish, Carmenere, Durif, Frontenac, Graciano, Grenache Noir, Marquette, Marselan, Mataro, Petite Pearl, Regent, Sabrevois, Saperavi, St. Croix, Valdiguie, Valdiguié
Rosé: Cabernet Franc, Chardonnay, Pinot Blanc, Pinot Gris
Dessert: Semillon
Sparkling: Moscato
-
Gift Card Emails
Update·
The gift card recipient experience just got a little more polished. Commerce7 now includes the order date and recipient email address in the gift card confirmation email, giving recipients clearer context right from the start.
-
Future Ship Dates
Update·
No more opening individual orders to check when an order has a future ship date or not. Commerce7 now surfaces future ship dates directly on the Orders list under the shipping address, so your team can stay on top of upcoming shipments without the extra clicks.
-
Club Membership Export
Update·
Hold details are now included in the Club Membership export. If a membership is currently on hold or has a future hold scheduled, those details will appear in the export. One hold is shown at a time, and past holds are not included.
-
Tag Management
Update·
Click any tag to instantly pull up a filtered view of all Customers, Orders, Club Memberships, or Reservations where that tag has been applied, so finding what you need takes one click instead of several.
-
Campaign Scheduling
Update·
Once an email is scheduled, you can now cancel it and remove the scheduled date directly from the campaign, so you’re never locked in and have more control over your emails.
-
Club Shipment Export
Update·
Product SKUs and quantities are now included in the Club Shipment export, giving you a more complete picture of what’s going out in each shipment without having to cross-reference elsewhere.
-
Faster Reservation Entry on Tablet
Update·
Entering reservation details on a tablet just got smoother. Every input in Reservations now triggers the right keyboard automatically, whether that’s a date picker, a number pad, or a standard keyboard.
-
Virtual Gift Card Recipients
Update·
When adding a virtual gift card to an order in Admin, you can now enter or edit the recipient’s email address on the spot.
-
Basic User Permissions
Update·
Basic users can no longer cancel club memberships. Cancellations must be handled by users with POS + Reservation Standard access or higher, giving you tighter control over who can make high-impact changes to member accounts.
-
Gift Cards Online
Update·
Customers can pay faster online with gift cards registered to their account, which now automatically appear as a payment option during checkout.
-
Filter Orders by Sales Associate
Update·
Quickly find orders for any sales associate directly from the Orders list page — no more manual reports or managing dynamic tags.
-
Gift Card Importer
Update·
Gift cards can now be created in bulk through a CSV file. Under Store > Gift Cards, click “Actions” then “Import Gift Cards”.
-
WinePulse
New Feature·
Our new WinePulse-powered reporting is now available directly inside Commerce7 for all clients, launching you into your fully synced reporting environment with a single click. Access 90+ reports and 9 mobile-friendly dashboards for deeper visibility into your DTC performance. Learn more.
-
POS Tip Prompt with Gift Cards
Update·
When an order is fully paid by gift card and a balance remains, the POS tip prompt will now display (if enabled), helping wineries capture tips more consistently in the tasting room.
-
Kitchen Tickets
Update·
Date has been added to thermal kitchen tickets and the font size has been reduced to allow for easier scanning when lots of items have been sent to the kitchen.
-
Customer Tags
Update·
You can now create dynamic tags for memberships with a status of On Hold, making it easier to accurately segment inactive members separately from active club members.
-
Club Membership Tags
Update·
To help manage inactive members, you can now create a dynamic club membership tag, that applies to members who have a Status of On Hold.
